Privacy Notice
How information provided through this website is handled.
Updated: 30 October 2026
Information you provide
When you submit an inquiry, the website collects your name, business email, company name and message and sends them to the Luma Ingredients team by email. Please provide business information relevant to your request and avoid sending sensitive personal information.
How we use information
We use inquiry information to respond, discuss products and documentation, prepare quotations and handle related business correspondence. Hosting and email providers process information needed to deliver these services. Requests may be handled by our team in China and by service providers in other locations.
Technical information and external services
Hosting and email services may process technical records such as IP addresses, request times and delivery logs for operation and security. This website package contains no added advertising or analytics tracking scripts. Hosting settings or third-party services can have their own data practices. WhatsApp and other external links take you to services governed by their own privacy notices.
Retention and requests
Inquiry correspondence is kept as needed for the business relationship, related records and applicable obligations. To ask about access, correction or deletion of information you provided, email cman@lumaingredients.com. We will review the request and any records that need to be retained.